Returns & Exchanges
At Pejayz, we stand by the quality of our electronics and offer a comprehensive 30-day return policy to ensure your total satisfaction with every purchase. If your device isn't the perfect fit, we provide a streamlined process for returns and exchanges to get you back to your tech journey.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronic device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Refund or Exchange
Once our technicians inspect the returned hardware for quality assurance, we will process your refund to the original payment method or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing